Assistant Manager
Company: Marcus Theatres Corporation
Location: Brookfield
Posted on: October 4, 2024
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Job Description:
Description Marcus Theatres Movie Tavern Brookfield - Assistant
Manager, Restaurant Supervisor. Starting wage $16.00/hr
(negotiable), full time, flexible hours, free movies. Brookfield,
Wisconsin.
Broad Description of Duties:
The Assistant Manager plays a significant role in theatre
operations. The Assistant Manager leads by example and delivers
superior guest service in a fast-paced, clean and safe environment.
The Assistant Manager supervises and motivates hourly theatre
associates and follows operating policies and procedures to ensure
all company objectives are met and to achieve financial
targets.
This position reports to the General Manager/Manager.
Essential Functions/Job Duties:
Ability to work and problem solve independently
Ability to learn the different theatre roles and be able to
schedule each as business and attendance dictates
Learn and understand cash handling, pulls, server check out, &
deposit preparation
Learn daily balancing of drawers, reports, safe, and follow all
necessary open and closing procedures
Understand daily business objectives including: staffing levels for
the day, events, specials, etc.
Help maintain internal inventory control including daily soft
counts, validation & corrections
Ability to train, motivate and develop staff
Use forecasted business levels/attendance to assist with associate
schedules
Assist with daily revision of timesheets and payroll, as needed
Consistently create a welcoming environment for guests by greeting,
anticipating needs, and implementing creative solutions to provide
exceptional service
Assist GM with hiring, training and associate development
Operate projection equipment including projectors, servers and
sound equipment.
Understand our business model and demonstrate desired behaviors for
all staff by driving sales within facility including MMR, loyalty
registration, upselling, suggestive selling, etc.
Understand and enforce all corporate policies, rules & procedures.
Enforce applicable federal, state, and local laws and regulations
as well as learn all audit process to maintain theatre
compliance
Answer all NPS comments and manage theatre inbox
Facilitate any guest issues and create a positive recovery for the
guest
Partner with key vendors and order concession items, liquor, soda,
dry goods and janitorial supplies as needed
Responsible for general maintenance of front of house, back of
house and kitchen line. Monitor cleanliness, stock levels , safety
issues, mechanical issues & aesthetics
Understanding PCI compliancy and how to handle any safety concerns
in the building (Accident Reports, TCAT, etc)
Working knowledge of computer systems (including Microsoft Word,
Excel, POS System) and technology within the facility including
troubleshooting and resolution of any issues(Vista, Cielo, etc)
Preserve confidentiality of theatre information and passwords
including knowledge of and adherence to PCI regulations
Process daily corporate office or supervisor requests via phone and
email
Coach and counsel associates and understand the procedures involved
to do so
Understanding the new hire process , necessary paperwork/documents
and orientation process
Perform other such duties as may be assigned by Director of
Operations, District Director, General Manager and Manager
*The above list reflects the general details necessary to describe
the principle and essential functions of the position and shall not
be construed as the only duties that may be assigned for the
position.
Job Requirements
Minimum 18 years of age
Supervisory experience in a high volume movie theatre, retail or
hospitality environment
Possess strong interpersonal, verbal, and written communication
skills
Willing and motivated to learn new skills, tasks, and software
systems to meet the changing demands of the industry
Flexible work schedule that includes late evenings, weekends and
holidays as dictated by business needs
Ability to stay calm under pressure or during difficult
situations
Physical Requirements:
While performing the duties of this job, the employee is frequently
required to sit, talk and/or hear, and/or use hands to finger,
handle, or touch objects, tools, or controls. The employee is
required to stand, and/or walk. The employee must occasionally lift
and/or move up to 50 lbs. while moving kitchen/cooking or
concession items in bulk or small packages. Specific vision
abilities required by this job include close vision and the ability
to adjust focus. The mental and physical requirements described
here are representative of those that must be met by an individual
to successfully perform the essential functions of this position.
Work is performed in a theater, kitchen and office environment. The
noise level is usually low to moderate with an
occasional loud environment. . The work environment characteristics
described here are representative of those an individual encounters
while performing the essential functions of this position.
Education Required:
High school diploma or equivalent
College coursework in Business Management and/or Marketing
preferred
Ability to obtain food handling licenses as required by local/state
laws
Marcus Theatres is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination in our
hiring and employment practices in accordance with all applicable
laws. Primary Location: Wisconsin-Brookfield-Brookfield Movie
TavernWork Locations: Brookfield Movie Tavern 175 S Moorland Rd
Brookfield 53005Job: F&B ManagementOrganization:
TheatresSchedule: Full-timeEmployee Status: RegularJob Type:
ExperiencedJob Level: ManagerJob Posting: Sep 21, 2024, 3:59:57
PM
Keywords: Marcus Theatres Corporation, Naperville , Assistant Manager, Executive , Brookfield, Illinois
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