BPO Operations Manager
Company: VirtualVocations
Location: Milwaukee
Posted on: November 15, 2024
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Job Description:
A company is looking for a BPO Operations Manager to oversee
offshore vendor partnerships for their Member and Provider Services
teams.
Key Responsibilities
Develop and strengthen partnerships with BPO organizations to
implement best practices
Track and implement production management strategies to enhance
member and provider experiences
Identify operational inefficiencies and drive improvement
initiatives through data analysis
Required Qualifications
4+ years of Production Management experience
Experience in BPO or Call Center environments
4+ years of leadership experience in a fast-paced environment
3+ years of experience using data and metrics for root cause
analysis
Experience with vendor management or offshore partnerships
Keywords: VirtualVocations, Naperville , BPO Operations Manager, Executive , Milwaukee, Illinois
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