Software Engineer - Salesforce

Company: Okta, Inc.
Location: Chicago
Posted on: April 25, 2025

Job Description:

San Francisco, CA; Chicago, IL; Bellevue, WAGet to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team! We're building a world where Identity belongs to you.About Business Technology at OktaAt Okta, the Business Technology (BT) team drives internal efficiency through secure, scalable, and innovative systems. BT partners with teams across the company to build and support the infrastructure, automation, and enterprise applications that keep operations running smoothly. Focused on enabling productivity and aligning technology with business goals, BT plays a vital role in both day-to-day operations and long-term strategic growth.The Software Engineer - Salesforce OpportunityThe goal of this role is to design and implement scalable, secure, and high-quality solutions within the Salesforce platform, supporting key business functions across the company. You'll work on innovative projects that improve internal processes and enhance customer experiences, contributing to a more efficient and reliable technology ecosystem.Reporting to the Manager of Customer Experience, Business Technology, this role will focus on the development and integration of Salesforce solutions that align with strategic business goals. You will collaborate with cross-functional teams, lead technical implementations, and play a key role in ensuring system reliability and performance.What You'll Be Doing

• Develop and implement solutions within Salesforce using Apex, Lightning Web Components, and declarative tools.
• Translate business requirements into scalable, secure, and maintainable system designs.
• Build and maintain integrations between Salesforce and external systems.
• Create and execute unit, integration, and functional tests to ensure quality deliverables.
• Design and implement Salesforce Service Cloud features, including Case Management, Knowledge Base, and Omni-Channel routing.
• Configure Experience Cloud portals for partners and customers.
• Optimize workflows to improve customer support operations and case resolution times.
• Support post-deployment activities and troubleshoot production issues to ensure high system performance.What You'll Bring to the Role
  • 1+ years of hands-on Salesforce development experience using Apex, Process Automation, and Lightning Web Components.
  • 3+ years of software development experience with Java, Python, or JavaScript.
  • Strong understanding of Salesforce products like Sales Cloud, Service Cloud, and Experience Cloud.
  • Experience working with source control systems and continuous integration tools.
  • Proven ability to deliver full lifecycle projects-from requirement gathering to launch and support.
  • Ability to work collaboratively with technical and non-technical stakeholders.
  • Strong analytical, problem-solving, and debugging skills.And Extra Credit if You Have Experience in Any of the Following!
    • Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant).
    • Experience with AI-powered Salesforce features like Einstein Bots or predictive analytics.
    • Familiarity with DevOps tools and CI/CD pipelines specific to Salesforce.
    • Experience in optimizing support workflows and automation within customer service environments.
    • Prior work in a high-growth, fast-paced technology company.Additional requirements:
      • This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $128,000 - $192,000 USD.The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between: $114,000 - $172,000 USD.What you can look forward to as a Full-Time Okta employee!
        • Amazing Benefits
        • Making Social Impact
        • Developing Talent and Fostering Connection + Community at OktaOkta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! .Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our .Pay TransparencyOkta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
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Keywords: Okta, Inc., Naperville , Software Engineer - Salesforce, IT / Software / Systems , Chicago, Illinois