Loan Administration Specialist - Loss Mitigation

Company: Javen Technologies
Location: Chicago
Posted on: November 19, 2024

Job Description:

Job Title: Sr. Loan Administration Specialist - Loss Mitigation

If the following job requirements and experience match your skills, please ensure you apply promptly.

Location: Chicago, IL

Duration: 6+ Months contract (Possible Extension)

Hybrid Role


Job Description:

Manage Investor and Servicer (Participating Financial Institution) inquiries via the Service Now application. This would include managing calls utilizing the Microsoft Teams application.
This includes providing premier customer service, minimizing hold/wait times, coordinating with other team members to ensure coverage needs are met, attempting to resolve customer inquiries with one call resolution, managing escalations timely and efficiently and comprehensive documentation to account for call resolution details
Manage Mortgage Insurance Cancellation requests through the eMAQCS Plus application. This would include timely review and communication with Servicers (Participating Financial Institutions), comprehensive documentation to account for summary of review findings, weekly reporting tasks to Investor, accurate and timely updates to Microsoft Access database accounting for review results and queue management to ensure proper prioritization of workload
Compile and complete monthly or as needed Legacy Reporting tasks. This would include dissemination to the end Investors and Servicers, coordination with internal stakeholders to account for data reported, completing analysis and summarizing data where appropriate and coordination with other team members to ensure timely completion
QC Loss Mitigation Requests for Xtra and Traditional loans. Train staff on underwriting loss mitigation best practices.
Complete and perform research to resolve complex inquires and or escalations from end Investors and Servicers (Participating Financial Institution)
Manage adhoc projects as needed specific to Mortgage Partnership Finance Operations
Crosstrain and develop skills in other areas of Mortgage Partnership Finance Operations.
Leverage knowledge obtained to gain a holistic view of the Mortgage Partnership Finance to better support both internal and external customers
Mentor and train less tenured team members when needed
Manage ad hoc or other duties as assigned

Keywords: Javen Technologies, Naperville , Loan Administration Specialist - Loss Mitigation, Other , Chicago, Illinois