IT Technician - Tier 2

Company: Master Solutions, Inc.
Location: Naperville
Posted on: April 1, 2025

Job Description:

Are you passionate about tackling complex technical challenges while building strong relationships with customers? Do you thrive in a fast-paced environment with cutting-edge technology? If you enjoy problem-solving, learning new skills, and making an impact, we want to hear from you!Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is seeking an--IT Technician--- Tier 2 to join our team. We are committed to a great work environment and delivering fast, reliable service to our clients. If you want to grow your skills, make an impact, and be part of a collaborative team, we'd love to connect!As an IT Technician--- Tier 2, you'll analyze, troubleshoot, and resolve technical issues for various businesses, ensuring smooth operations. If you're a tech-savvy problem solver eager to grow and make an impact, let's connect!To the qualified IT Technician--- Tier 2 we offer:Competitive Compensation - $70,000 - $90,000, based on experienceSign-On Bonus - Join our team and get rewarded from the startPaid Overtime - Earn extra for the hard work you put inGenerous Paid Time Off - Start with 15 days of PTO per year plus holidaysComprehensive Health Benefits - Medical insurance to keep you covered401(k) with Company Match - Invest in your future.Mileage Reimbursement - Get compensated for travel to client sitesCompany-provided Equipment - Work with a company laptop and phoneCareer Growth Opportunities - Ongoing training and certifications.Supportive Work Environment - Join a team that values collaboration, learning, and innovationPrimary Duties of the IT Technician--- Tier 2:Technical Support & TroubleshootingProvide escalated support for complex technical issuesDiagnose and resolve hardware, software, and network issues Support Active Directory, Office 365, VPNs, and cloud-based services.Network & System AdministrationAdministration of network devices, firewalls, switches, and access points.Maintain IT documentation, including network and system configurations.Client & Vendor CoordinationAct as an escalation point for Tier 1 techniciansCommunicate effectively with clients to ensure excellent customer service.Continuous Improvement & DocumentationKeep IT documentation updated, including articles for troubleshootingIdentify recurring issues and recommend long-term solutionsStay up to date with industry trends, certifications, and emerging technologiesProfessional Expectations for the IT Technician--- Tier 2:Alignment with Company Values Excellent Communication & Customer ServiceProblem-Solving & Logical ThinkingTime Management & OrganizationTeamwork & LeadershipWillingness to Learn & Taking InitiativeMaster Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois.Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you'll work directly with clients, providing the technology solutions they need to achieve their business goals.Apply online today to get started!Powered by JazzHRPId6ae1083852c-25660-37119516

Keywords: Master Solutions, Inc., Naperville , IT Technician - Tier 2, Professions , Naperville, Illinois